If you can’t hear the caller on your Samsung Galaxy S25 Ultra during phone calls, the issue might be due to software glitches, audio settings, or hardware malfunctions. Here are several troubleshooting methods to resolve the problem.
- 1. Increase the Call Volume
- 2. Restart Your Phone
- 3. Disable Bluetooth
- 4. Clean the Earpiece Speaker
- 5. Check for Do Not Disturb Mode
- 6. Boot into Safe Mode
- 7. Clear Cache for the Phone App
- 8. Check and Reset Network Settings
- 9. Update Software
- 10. Test with Headphones or Speakerphone
- 11. Contact Samsung Support
1. Increase the Call Volume
Ensure the call volume is not too low or muted.
- During a call, press the Volume Up button multiple times.
- Ensure the speaker icon is not muted if using speakerphone.
- Test the call again to check if the issue is resolved.
2. Restart Your Phone
Restarting can clear temporary glitches affecting the earpiece.
- Press and hold the Power button.
- Tap Restart and wait for the phone to reboot.
- Make a test call to check if you can hear the caller.
3. Disable Bluetooth
Your phone might be connected to a Bluetooth audio device, redirecting the sound.
- Swipe down from the top of the screen to open Quick Settings.
- Tap the Bluetooth icon to turn it off.
- Try making a call to check if the issue is resolved.
4. Clean the Earpiece Speaker
Dust or debris can block the earpiece and affect call audio.
- Use a soft-bristled brush or a toothpick to gently clean the speaker opening.
- Blow compressed air lightly into the earpiece.
- Make a test call to see if the audio has improved.
5. Check for Do Not Disturb Mode
Do Not Disturb mode may be blocking call audio.
- Go to Settings > Notifications > Do Not Disturb.
- Ensure that Do Not Disturb is turned off.
- Test the call again to verify the fix.
6. Boot into Safe Mode
Safe Mode disables third-party apps that may interfere with call audio.
- Press and hold the Power button.
- Tap and hold Power Off, then select Safe Mode.
- Make a test call while in Safe Mode.
- If the issue is resolved, uninstall recently installed apps that may be causing the problem.
7. Clear Cache for the Phone App
Corrupted cache files in the Phone app may cause audio issues.
- Open Settings > Apps.
- Locate and tap Phone.
- Select Storage, then tap Clear Cache.
- Restart your phone and check if you can hear callers.
8. Check and Reset Network Settings
Network misconfigurations can affect call audio quality.
- Go to Settings > General Management.
- Tap Reset > Reset Network Settings.
- Confirm the reset and wait for the phone to restart.
- Make a test call to check for improvements.
9. Update Software
A software bug may be causing the issue, and an update could fix it.
- Go to Settings > Software Update.
- Tap Download and Install.
- If an update is available, install it and restart your phone.
10. Test with Headphones or Speakerphone
Testing with different audio outputs can help identify the issue.
- Plug in wired headphones or connect Bluetooth earphones.
- Make a call and check if the audio works through headphones.
- If the issue persists only on the earpiece, the speaker hardware may be faulty.
11. Contact Samsung Support
If none of the solutions work, professional assistance may be needed.
- Visit the official Samsung Support website.
- Schedule an appointment at an authorized Samsung service center.
- Explain the issue and follow any troubleshooting steps provided by support.
These methods should help restore call audio on your Samsung Galaxy S25 Ultra. If the issue persists, it may require professional repair.
