Frustrated with dropped calls on your brand new Samsung Galaxy S24? You’re not alone. This issue can be caused by various factors, but fear not! This comprehensive guide will help you diagnose the problem and get those calls flowing smoothly again.

In this article, we’ll delve into the common culprits behind dropped calls on your S24, providing you with step-by-step troubleshooting steps and helpful tips to fix the issue. Whether it’s a software glitch, network hiccup, or hardware problem, we’ll equip you with the knowledge to get back to uninterrupted conversations.

Understanding the Common Causes of Dropped Calls

Before diving into solutions, let’s understand the potential reasons behind dropped calls:

Network Issues: Weak signal strength, network congestion, or carrier outages can all lead to dropped calls.
Software Glitches: Bugs or outdated software on your phone or the network can disrupt call stability.
Hardware Problems: A damaged SIM card, faulty antenna, or hardware malfunction can also cause call drops.
Third-Party Apps: Certain apps might interfere with network connectivity, causing call disruptions.

Troubleshooting Steps to Fix Dropped Calls on Your S24

Now, let’s tackle the problem! Follow these steps systematically to identify and fix the issue:

1. Check Your Network Signal Strength

Look for the signal bars on your phone’s status bar. If they’re weak, move to an area with better reception.
Consider using a signal booster if you’re frequently in low-signal areas.
Contact your carrier to inquire about network outages or known issues in your area.

2. Restart Your Phone and Network

A simple restart can often clear temporary glitches. Press and hold the power button, then tap “Restart.”
If you have a Wi-Fi calling enabled, toggle it off and on again.

3. Update Your Software

Outdated software can sometimes cause connectivity issues. Check for and install any available software updates for your phone and carrier settings.

4. Check Your SIM Card

Eject your SIM card and gently clean the contacts with a soft cloth. Ensure it’s properly inserted and undamaged.
If your SIM card is old or damaged, consider getting a replacement from your carrier.

5. Disable Call Blocking Apps

Some call blocking apps might inadvertently interfere with regular calls. Temporarily disable them to see if it resolves the issue.

6. Reset Network Settings

This will reset your Wi-Fi, Bluetooth, and mobile data connections. Go to Settings > General Management > Reset > Reset Network Settings. Be aware that you’ll need to re-enter Wi-Fi passwords afterward.

7. Identify Conflicting Apps

Some apps known to consume high bandwidth or interfere with network connections might be the culprit. Try uninstalling any recently installed apps that coincide with the call drop issue.

8. Contact Your Carrier

If none of the above steps work, contact your carrier for further assistance. They can investigate network issues on their end and provide more specific troubleshooting steps based on your account and location.

9. Consider a Factory Reset (Last Resort)

This will erase all your data and settings, so back up your phone before proceeding. Go to Settings > General Management > Reset > Factory Data Reset. Use this option only if other solutions fail.

Additional Tips:

Enable VoLTE: This technology improves call quality and reduces dropped calls. Check with your carrier if it’s available and how to activate it.
Use Wi-Fi Calling: If you have a strong Wi-Fi connection, enable Wi-Fi calling for improved call quality and stability.
Invest in a Case: A sturdy case can protect your phone from accidental drops and damage that might affect antenna performance.

By following these steps and considering the additional tips, you should be able to identify and fix the cause of dropped calls on your Samsung Galaxy S24. Remember, if the issue persists after trying all the troubleshooting steps, don’t hesitate to contact your carrier for further assistance.