How to Fix Common Error Messages on the Brother DCP-L2640DW

The Brother DCP-L2640DW is a reliable printer, but like any device, it can encounter errors. Understanding these common error messages and their solutions can help you quickly resolve issues and maintain smooth printing.

1. “No Paper” or “Paper Jam”

These messages indicate a problem with the paper feed. Clearing any obstructions and ensuring proper paper loading can resolve these errors.

1. Open the front cover of the printer.
2. Carefully remove any jammed paper from the paper tray and the inside of the printer.
3. Ensure the paper is loaded correctly in the tray and that the paper guides are adjusted snugly against the paper stack.
4. Close the front cover.

2. “Toner Low” or “Replace Toner”

These messages signal that the toner cartridge is running low or empty. Replacing the toner cartridge is necessary for continued printing.

1. Open the front cover of the printer.
2. Remove the toner cartridge assembly.
3. Remove the old toner cartridge from the drum unit.
4. Install the new toner cartridge into the drum unit.
5. Reinstall the toner cartridge assembly into the printer.
6. Close the front cover.

3. “Drum Near End” or “Replace Drum”

These messages indicate that the drum unit is nearing the end of its lifespan. Replacing the drum unit is essential for maintaining print quality.

1. Open the front cover of the printer.
2. Remove the toner cartridge assembly.
3. Remove the toner cartridge from the drum unit.
4. Remove the old drum unit.
5. Install the new drum unit.
6. Reinstall the toner cartridge into the new drum unit.
7. Reinstall the toner cartridge assembly into the printer.
8. Close the front cover.

4. “Connection Error” or “Offline”

These messages indicate a problem with the printer’s connection to your computer or network. Verifying the connection settings can resolve these errors.

1. Check the USB cable (if applicable) or network cable to ensure it is securely connected.
2. If using a wireless connection, verify that the printer and computer are connected to the same network.
3. Restart the printer and your computer.
4. Reinstall the printer driver if necessary.

5. “Cover Open”

This message indicates that the front cover of the printer is not closed properly. Ensuring the cover is securely closed will resolve this error.

1. Open the front cover completely.
2. Close the front cover firmly until it clicks into place.

6. “No Network”

This error message signifies that the printer cannot connect to a network. Verify network settings and connections.

1. Make sure the network cable is properly connected to the router and printer.
2. If using Wi-Fi, verify that the printer is connected to the correct network and that the password is correct.
3. Restart your router and printer.
4. Check the printer’s network settings through its control panel or software.

7. “Out of Memory”

This error means the printer’s memory is full. Reducing the complexity of your print job or clearing the print queue can help.

1. Reduce the resolution or size of the print job.
2. Clear the print queue on your computer.
3. Restart the printer.

8. “Service Call”

This error indicates a more serious hardware issue requiring professional repair. Contacting Brother support is recommended.

1. Note the error message and any accompanying codes.
2. Contact Brother support for assistance or schedule a service appointment.

9. “Incorrect Paper Size”

This error occurs when the paper size selected in the print job does not match the paper loaded in the tray. Adjusting the paper size settings will resolve this.

1. Ensure the paper loaded in the tray matches the paper size selected in the print job.
2. Adjust the paper size settings in the printer driver or application.

10. “Firmware Update Error”

This error indicates a problem during a firmware update. Restarting the printer and attempting the update again may resolve the issue.

1. Turn off the printer, wait a few seconds, and turn it back on.
2. Attempt the firmware update again, ensuring a stable internet connection if updating via network.
3. If the issue persists, contact Brother support.

11. “Scan Failed”

This message means that a scan operation has failed. This could be due to connection issues, document issues, or software problems.

1. Check that the USB or network connection is secure.
2. Make sure the document is placed correctly on the scanner glass or in the ADF.
3. Restart the printer and your computer.
4. Reinstall the scanning software if necessary.

By following these troubleshooting steps, you can effectively address many common error messages on your Brother DCP-L2640DW. If you encounter persistent or complex issues, don’t hesitate to seek assistance from Brother support or a qualified technician.