If your Samsung Galaxy S25 Ultra keeps losing internet connectivity, the issue could be caused by network settings, software glitches, or weak signals. Here are several troubleshooting steps to resolve the issue.
- 1. Restart Your Phone
- 2. Toggle Airplane Mode
- 3. Forget and Reconnect to Wi-Fi
- 4. Reset Network Settings
- 5. Check for Software Updates
- 6. Disable Power Saving Mode
- 7. Switch to a Different Network Band
- 8. Clear Cache for Network-Related Apps
- 9. Restart Your Router and Modem
- 10. Check with Your Internet Provider
- 11. Try a Different SIM Card
- 12. Contact Samsung Support
1. Restart Your Phone
A simple restart can refresh network connections and resolve minor connectivity issues.
- Press and hold the Power button.
- Tap Restart and wait for the phone to reboot.
- Check if the internet connection is stable.
2. Toggle Airplane Mode
Turning Airplane Mode on and off can help re-establish a strong network connection.
- Swipe down from the top of the screen to access Quick Settings.
- Tap the Airplane Mode icon to enable it.
- Wait for 10 seconds, then tap the icon again to disable it.
- Check if the internet is working.
3. Forget and Reconnect to Wi-Fi
Reconnecting to the Wi-Fi network can resolve authentication or network issues.
- Open Settings > Connections > Wi-Fi.
- Tap the connected Wi-Fi network and select Forget.
- Reconnect by selecting the network again and entering the password.
4. Reset Network Settings
Resetting network settings can clear any misconfigured settings affecting connectivity.
- Go to Settings > General Management.
- Tap Reset > Reset network settings.
- Confirm by tapping Reset Settings.
- Restart your phone and check your internet connection.
5. Check for Software Updates
A software update may fix known connectivity issues.
- Open Settings > Software Update.
- Tap Download and Install.
- If an update is available, install it and restart your phone.
6. Disable Power Saving Mode
Power Saving Mode may restrict network activity to save battery.
- Go to Settings > Battery and Device Care > Battery.
- Tap Power Saving Mode and turn it off.
- Check if the internet connection improves.
7. Switch to a Different Network Band
Your Wi-Fi network might be on a congested band.
- Open Settings > Connections > Wi-Fi.
- Tap your Wi-Fi network and select Advanced Settings.
- Switch between 2.4GHz and 5GHz bands.
- Test the internet on each band.
8. Clear Cache for Network-Related Apps
Corrupt cache files in network-related apps can cause connectivity issues.
- Open Settings > Apps.
- Find and select Samsung Internet, Wi-Fi Service, or Carrier Services.
- Tap Storage > Clear Cache.
- Restart your phone and check your connection.
9. Restart Your Router and Modem
If you’re experiencing issues on Wi-Fi, your router might be the cause.
- Turn off your router and modem.
- Wait for 30 seconds, then turn them back on.
- Reconnect your phone to Wi-Fi and test the internet.
10. Check with Your Internet Provider
If mobile data or Wi-Fi continues to drop, your internet service provider (ISP) may be experiencing issues.
- Contact your ISP or carrier to check for outages.
- If using mobile data, ensure your data plan is active.
- Try inserting your SIM card into another phone to test network stability.
11. Try a Different SIM Card
A faulty SIM card can cause mobile data issues.
- Power off your phone and eject the SIM card.
- Insert a different SIM card and restart the phone.
- If the new SIM works, consider replacing your old SIM.
12. Contact Samsung Support
If none of the solutions work, professional assistance may be required.
- Visit the Samsung Support website.
- Schedule an appointment at an authorized Samsung service center.
- Follow the instructions provided by customer support.
These troubleshooting steps should help resolve internet connectivity issues on your Samsung Galaxy S25 Ultra. If the problem persists, it may require professional repair or network provider intervention.
