If your Samsung Galaxy S25 Ultra is unable to receive calls, the issue may be caused by network problems, incorrect settings, or software glitches. Here are several troubleshooting methods to resolve the issue.

Solutions

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1. Check Airplane Mode

Airplane mode disables all network connections, preventing calls from coming through.

Swipe down from the top of the screen to open Quick Settings.
Check if Airplane Mode is enabled.
If enabled, tap Airplane Mode to turn it off.
Try receiving a call.

2. Restart Your Phone

A simple restart can resolve minor software glitches affecting call reception.

Press and hold the Power button.
Tap Restart and wait for your phone to reboot.
Try receiving a call to see if the issue is resolved.

3. Check Network Signal Strength

Poor network signal can prevent calls from coming through.

Look at the signal bars on your phone’s status bar.
If the signal is weak, move to an area with better coverage.
Try switching to a different network mode:
- Go to Settings > Connections > Mobile Networks.
- Tap Network Mode and select 5G/4G/3G/2G (Auto).
Check if calls can now be received.

4. Turn Off Do Not Disturb Mode

Do Not Disturb mode blocks incoming calls and notifications.

Open Settings > Notifications.
Tap Do Not Disturb.
If enabled, toggle it Off.
Test by asking someone to call you.

5. Check Call Forwarding and Blocked Numbers

Misconfigured call forwarding or blocked contacts can prevent calls from coming through.

Open Phone > tap the three-dot menu > Settings.
Tap Supplementary Services > Call Forwarding.
Ensure no call forwarding is enabled.
Go back to Phone Settings > Blocked Numbers.
Check if the caller’s number is blocked and unblock if necessary.

6. Check SIM Card and Mobile Plan

A faulty SIM card or inactive mobile plan can affect call reception.

Remove the SIM card and inspect it for damage.
Reinsert the SIM card properly.
If you have another phone, insert your SIM card into it and check if it receives calls.
If calls still don’t go through, contact your carrier to ensure your mobile plan is active.

7. Reset Network Settings

Resetting network settings can fix connectivity-related issues.

Open Settings > General Management > Reset.
Tap Reset Network Settings.
Confirm by tapping Reset Settings.
Wait for the phone to restart and try receiving calls again.

8. Disable Wi-Fi Calling

Wi-Fi Calling can sometimes interfere with normal call reception.

Go to Settings > Connections.
Tap Wi-Fi Calling.
Toggle Off Wi-Fi Calling.
Test if you can receive calls now.

9. Update Software

Software updates fix bugs that may be affecting call functionality.

Go to Settings > Software Update.
Tap Download and Install.
If an update is available, install it and restart your phone.
Check if the issue is resolved.

10. Check Third-Party Apps

Some third-party apps, especially call filtering or security apps, may block incoming calls.

Boot your phone into Safe Mode:
- Press and hold the Power button.
- Tap and hold Power Off, then select Safe Mode.
Try receiving a call in Safe Mode.
If calls work, uninstall any recently installed third-party call management apps.

11. Perform a Soft Reset

A soft reset can resolve minor software glitches.

Press and hold the Volume Down and Power button for about 10 seconds.
Release the buttons when the Samsung logo appears.
Once the phone restarts, check if you can receive calls.

12. Contact Your Carrier

If none of the above methods work, the issue may be with your carrier.

Call your carrier’s customer support using another phone.
Ask if there are network outages in your area.
Ensure your account is active and there are no restrictions on incoming calls.

These troubleshooting methods should help resolve call reception issues on your Samsung Galaxy S25 Ultra. If the problem persists, consider reaching out to Samsung Support or your network provider for further assistance.

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