If your Samsung Galaxy S25 Ultra isn’t receiving text messages, it could be due to network issues, incorrect settings, or software glitches. Here are multiple troubleshooting methods to resolve the problem.
- 1. Check Network Signal and Coverage
- 2. Restart Your Phone
- 3. Toggle Airplane Mode
- 4. Check Message App Settings
- 5. Verify SIM Card Placement
- 6. Clear Cache of Messages App
- 7. Reset Network Settings
- 8. Check for Software Updates
- 9. Contact Your Carrier
- 10. Use a Different Messaging App
- 11. Disable Battery Optimization for Messages
- 12. Contact Samsung Support
1. Check Network Signal and Coverage
Poor signal strength can prevent text messages from coming through.
- Ensure you have a strong network signal by checking the signal bars on your phone.
- Move to an open area or near a window if you’re indoors.
- Try toggling Airplane Mode on and off to refresh your connection.
2. Restart Your Phone
A quick restart can fix temporary network and software issues.
- Press and hold the Power button.
- Tap Restart and wait for your phone to reboot.
- Check if you can now receive text messages.
3. Toggle Airplane Mode
Turning Airplane Mode on and off can reset your network connection.
- Swipe down from the top of the screen to open Quick Settings.
- Tap Airplane Mode to enable it.
- Wait for 30 seconds, then disable Airplane Mode.
- Try sending a test message to your device.
4. Check Message App Settings
Incorrect settings in the Messages app can block incoming texts.
- Open the Messages app.
- Tap the three-dot menu in the upper-right corner.
- Select Settings > Block Numbers and Spam.
- Ensure that the sender is not blocked.
- Go to Settings > Chat Features and disable RCS Messaging if necessary.
5. Verify SIM Card Placement
A misaligned or faulty SIM card can affect SMS reception.
- Turn off your phone completely.
- Use a SIM ejector tool to remove the SIM card tray.
- Reinsert the SIM card securely and place the tray back.
- Power on the phone and check for messages.
6. Clear Cache of Messages App
Corrupted cache files can interfere with SMS functionality.
- Go to Settings > Apps.
- Find and select Messages.
- Tap Storage, then select Clear Cache.
- Restart your phone and check if messages are coming through.
7. Reset Network Settings
Resetting network settings can fix connectivity issues preventing SMS reception.
- Go to Settings > General Management.
- Tap Reset > Reset Network Settings.
- Confirm the reset and restart your phone.
- Test by sending a text message to your device.
8. Check for Software Updates
A software bug may be affecting message reception, and updating your phone can help.
- Go to Settings > Software Update.
- Tap Download and Install.
- If an update is available, install it and restart your device.
9. Contact Your Carrier
Carrier-side issues can block incoming messages.
- Call your mobile carrier’s customer support.
- Ask if there are any network outages or account restrictions.
- Ensure your messaging services are activated on their end.
10. Use a Different Messaging App
The default messaging app may be experiencing issues.
- Download an alternative messaging app like Google Messages from the Play Store.
- Set it as the default SMS app.
- Check if you can now receive messages.
11. Disable Battery Optimization for Messages
Battery-saving features can prevent the Messages app from receiving texts.
- Go to Settings > Apps > Messages.
- Tap Battery and select Unrestricted.
- Restart your phone and check if the issue is resolved.
12. Contact Samsung Support
If none of the methods work, professional assistance may be required.
- Visit the Samsung Support website.
- Schedule an appointment at an authorized Samsung service center.
- Follow any troubleshooting steps provided by the support team.
These solutions should help restore your ability to receive text messages on your Samsung Galaxy S25 Ultra. If the issue persists, your carrier or Samsung may need to inspect your device.
