Pokemon GO’s Sinnoh Tour is an exciting occasion for trainers worldwide to catch region-exclusive Pokemon, enjoy special bonuses, and complete unique challenges. However, like many live events within the game, the Sinnoh Tour can sometimes be plagued by technical problems and glitches.
This troubleshooting guide aims to provide clear steps and solutions to help you overcome common issues you might face during the Sinnoh Tour event.
Let’s dive in and get you back to enjoying your Sinnoh adventure as quickly as possible.
Common Sinnoh Tour Issues and Solutions
Here’s a breakdown of some of the most frequently reported problems along with their potential solutions:
1. Connection and Server Issues
- Symptoms: Inability to log in, frequent disconnections, lag, game freezing, error messages related to connection.
- Solutions:
- Check Your Internet Connection: Ensure you have a strong and stable internet connection. If you’re on Wi-Fi, try switching to cellular data or vice versa.
- Close and Restart the App: Completely close the Pokemon GO app and relaunch it to refresh the connection.
- Check for Server-Side Problems: Visit Niantic’s social media pages or community forums to see if other players are experiencing similar issues. This could indicate that Niantic is working to fix a widespread problem.
2. GPS and Location Difficulties
- Symptoms: Unable to find nearby Pokestops or Gyms, Pokemon not spawning, inaccurate location tracking.
- Solutions:
- Enable Location Services: Check your device’s settings to ensure Location Services (GPS) are turned on.
- Grant Pokemon GO Permissions: Verify that Pokemon GO has the necessary permissions to access your location.
- Improve GPS Signal: Move to an open area away from tall buildings or other obstructions that can interfere with GPS signal.
- Calibrate Your Compass: If available, calibrate your device’s compass to enhance location accuracy.
3. Event Ticket and Purchase Problems
- Symptoms: Purchased ticket not showing in your inventory, unable to access event features, issues with payment or purchase.
- Solutions:
- Check Purchase Confirmation: Look for a confirmation email or in-app receipt.
- Wait a Few Minutes: Sometimes, it might take a bit of time for the purchase to register.
- Force Close and Restart: Completely close the Pokemon GO app and then restart it.
- Contact Niantic Support: If the ticket still doesn’t appear, reach out to Niantic Support for assistance. (They can be contacted through the in-game settings or on their website).
4. In-game Bugs and Glitches
- Symptoms: Unexpected game crashes, visual glitches, features not working correctly, unresponsive gameplay.
- Solutions:
- Check for Updates: Make sure you have the latest version of Pokemon GO installed. Updates often include bug fixes and performance improvements.
- Clear App Cache: Go to your device’s settings, find Pokemon GO, and clear its cache data. This can help resolve temporary glitches.
- Restart Your Device: A simple restart can sometimes resolve minor bugs.
- Report to Niantic: If a glitch persists, report it to Niantic Support with as much detail as possible to help them investigate.
5. Performance Issues
- Symptoms: Lag, frame rate drops, slow loading times, overheating device.
- Solutions:
- Lower Graphics Settings: In Pokemon GO’s settings, adjust graphics quality for smoother performance.
- Close Background Apps: Free up your device’s resources by closing other apps running in the background.
- Battery Saving Mode: If available, consider disabling your device’s battery-saving mode while playing.
- Check Device Compatibility: If you’re using an older device, it might struggle to run Pokemon GO smoothly.
Important Notes:
- Be Patient: During events like the Sinnoh Tour, servers can become overloaded. Be patient, as issues often get resolved over time.
- Community Support: Check online forums or social media for support from other players who might be experiencing similar problems.
- Contact Niantic If you can’t find a solution on your own, contact Niantic Support for further assistance.
I hope this guide helps you smoothly enjoy the Sinnoh Tour!
Frequently Asked Questions
1. I’m having trouble connecting to the game during the Sinnoh Tour. What should I do?
- Answer: First, check your internet connection (Wi-Fi or cellular data). Try switching between them if possible. If the issue persists, close and restart the Pokemon GO app. You can also check Niantic’s social media or community forums to see if this is a widespread server-side problem.
2. My GPS isn’t working accurately, and I can’t find Pokestops or Pokemon. Help!
- Answer: Ensure that Location Services (GPS) are turned on for your device and that Pokemon GO has the necessary permissions to access your location. Try moving to an open area to improve your GPS signal and, if available, calibrate your device’s compass.
3. I bought a Sinnoh Tour ticket, but it’s not showing up. What can I do?
- Answer: Check for an email confirmation or in-app receipt of your purchase. If there’s no record, wait a few minutes, as sometimes it can take a little time to register. After that, force-close and restart the Pokemon GO app. If the problem remains, contact Niantic Support.
4. The game is glitching during the event. What should I try?
- Answer: Make sure your Pokemon GO app is updated to the latest version. Try clearing the app’s cache in your device settings or restarting your device entirely. If the issue isn’t resolved, report the specific glitch to Niantic Support.
5. My phone is overheating and lagging a lot during the Sinnoh Tour. Is there a fix?
- Answer: Try lowering your graphics settings within Pokemon GO, and close any unnecessary apps running in the background. Consider turning off your device’s battery-saving mode while playing. If you have an older device, it might have trouble running the game at optimal performance.
