19 Ways To Fix A Galaxy S24 Ultra That Can’t Receive Calls

The Samsung Galaxy S24 Ultra is a powerful communication tool, but when it can’t receive incoming calls, a major inconvenience and source of frustration arises. Various factors can lead to these issues, ranging from temporary software glitches to network and hardware problems.

Why can’t my Galaxy S24 Ultra receive calls?

• Poor network coverage: Weak signal strength in your location makes it difficult for your phone to connect to your carrier’s network reliably for calls.
• Software problems: App conflicts, bugs, or corrupted system files can interfere with cellular functions.
• Incorrect settings: Mistakenly enabled features like Airplane Mode, Do Not Disturb, or call blocking can prevent calls from coming through.
• Carrier issues: Outages, account problems, or provisioning errors on your carrier’s side can impact call functionality.
• SIM card or hardware problems: A damaged SIM or faulty internal components related to cell service can affect calls.

ALSO READ: 15 Solutions To Fix A Samsung Galaxy S24 Ultra That Won’t Send MMS

1. Check cellular signal strength

Insufficient signal is the most frequent culprit for call issues. Check the signal bars on your device to ensure good reception.

1. Look for the cellular signal indicator (typically bars) in the top corner of your display.
2. Try moving to a location with better signal, like near a window or outdoors.

2. Toggle Airplane Mode

Temporarily disabling and re-enabling Airplane Mode refreshes your network connection, often solving network-related hiccups.

1. Go to “Settings” -> “Connections” or access Airplane Mode in quick settings.
2. Toggle Airplane Mode on, wait a few seconds, and toggle it back off.

3. Restart your device

A simple restart clears potential software glitches and gives your device a fresh start, frequently resolving mobile phone problems.

1. Press and hold the power and volume down buttons together until the restart prompt appears.
2. Follow the on-screen instructions to restart your S24 Ultra.

4. Verify call settings are not blocking numbers

Ensure that blocking options or unintentional settings aren’t interfering with your ability to receive calls.

1. Open your phone’s dialer app or main “Phone” app.
2. Access settings in the app and look for any blocked contacts list or active call rejection features.

5. Verify you have active service with your carrier

Non-payment, suspensions, or other account-related issues on the carrier side can lead to incoming calls being blocked. Contact your carrier to check on your account status and troubleshoot issues on their end.

6. Remove and reinsert SIM card

Dust on the SIM or improper seating can lead to connectivity issues. Reseating the SIM can establish a clean connection.

1. Locate your SIM tray and eject it using the provided tool or a paperclip.
2. Carefully remove the SIM card and inspect it for damage.
3. Gently wipe the card with a dry cloth and reinsert it securely into the tray.

7. Disable/troubleshoot call forwarding

Call forwarding, if active, redirects incoming calls elsewhere. Ensure it’s disabled or correctly configured if you choose to use it.

1. Access call settings via your phone’s dialer app.
2. Look for options regarding call forwarding and either disable it entirely or verify that your calls are being forwarded to the correct number.

8. Check for network outages

Outages can prevent calling in your area. Contact your carrier or visit their website to check for reported issues in your location.

9. Reset network settings

This reconfigures your cellular, Wi-Fi, and Bluetooth settings to defaults. Ensure you have your Wi-Fi passwords ready to re-enter them.

1. Go to “Settings” -> “General management” -> “Reset”
2. Choose “Reset network settings” and follow the on-screen prompts.

10. Enable VoLTE (if supported by your carrier)

VoLTE technology makes calls over your carrier’s 4G LTE network, often improving call quality and reliability. Check if your carrier supports it and how to enable it.

1. Access cellular settings through “Settings” -> “Connections”.
2. Look for settings related to VoLTE or enhanced calling features.

11. Enable Wi-Fi calling (if supported)

In areas of poor cellular coverage, Wi-Fi calling lets you make and receive calls using a Wi-Fi network. If available, connect to Wi-Fi and enable the feature.

1. Find Wi-Fi calling options in your “Settings” -> “Connections” or within your phone dialer app.

12. Start in Safe Mode

Safe Mode only loads core system apps. If calls work smoothly here, a problematic downloaded app is likely the culprit.

1. Press and hold the power button until options appear.
2. Tap and hold the “Power off” icon until a “Safe Mode” prompt appears.
3. Select “OK” to restart in Safe Mode.

13. Disable Do Not Disturb (DND) Mode

Accidentally enabled DND modes block or silence incoming calls. Verify that Do Not Disturb settings aren’t activated.

1. Access Do Not Disturb settings through “Settings” -> “Notifications” or “Sounds and vibration”.

14. Clear phone app cache and data

A corrupted cache of the phone app can impede its functionality. Clearing this data can help resolve certain phone-related issues.

1. Go to “Settings” -> “Apps”
2. Locate your phone app (often simply called “Phone”) and tap on it.
3. Go to “Storage” and choose “Clear data” and “Clear cache” in sequence.

15. Remove third-party call management apps

Call-screening or call-management apps sometimes conflict with core phone functions. Uninstall such apps temporarily to see if it resolves the issue.

16. Update your device’s software

Regular system updates address bug fixes for a myriad of phone issues including those related to calling features. Make sure your device is running the latest software.

1. Access “Settings” -> “Software updates”
2. Select “Download and Install” if an available update is found.

17. Contact your carrier for assistance

If calls persistently fail, your carrier has advanced tools to troubleshoot call issues, analyze connectivity patterns, and even reset connections on their end. Reach out to your carrier’s support for advanced technical guidance.

18. Try another SIM card

Using a known-working SIM in your S24 Ultra isolates SIM card problems. Borrow a SIM card from another phone on your carrier’s network for testing.

19. Factory reset your device

A last resort due to data loss. Ensure backups are secure before proceeding. A reset can help if software corruption is the source of the issue.

1. Go to “Settings” -> “General management” -> “Reset”
2. Choose “Factory data reset” and carefully follow the instructions.

Final thoughts

Navigating these steps often cures incoming call problems on your Galaxy S24 Ultra. If, after thoroughly attempting these solutions, calls still refuse to connect, your device might suffer a hardware problem that requires repair or replacement by Samsung specialists.

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